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AGREEMENT OF RESPONSIBILITIES |
By placing an
order with Pix-l Printing Inc, you agree to be bound with the following
terms, conditions and policies. Please make sure you have read all
of the below policies and terms before placing an order. Pix-l Printing
Inc is not responsible if your order does not meet these terms and
requirements. All clients are responsible for the accuracy of all
artwork submitted to us via drop off, email, fax or mail on a disk.
Clients are encouraged to proofread all the layouts, designs, and
copy carefully before submitting. If you notice a mistake before the
order was put into production; we will work with you to correct it.
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| +PRINTING
ESTIMATES |
We do not mind
providing our clients with printing estimates for the work needed.
However, this is just an estimate and may not always be accurate.
In most cases, after the work has started, there are unseen charges
(i.e. adjustments to your artwork that did not meet or follow Pix-l
Printing art specification and file submission specifications). If
this should occur, we will stop all work immediately, contact you
and advise you of the problem and the charges, if applicable. We’re
sure you’ll agree that it makes sense to insist that we will
not be liable for performing graphic and printing services not quoted
in the original estimates.
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| +PRINTING
/ CUTTING |
- Please note: In order to give you better than wholesale prices
and the least expensive four-color prices in the country, we produce
our printing jobs in a “gang” format on 6 and 8 color
Heidelberg offset presses. We will make every effort to produce
a reasonable representation of your job based on your supplied
materials. Please note that colors are not 100% color accurate,
accuracy will be within 92 –97% accurate. If your job is
color critical, please request a match print or an Epson Color
Proof. Make sure you have read the accompanying information in
our file prep before you submit your file via drop off, email
or mailing a disk. ALL files must have a 1/8” bleed all
around. Please note that a $20 fee will be charged to create a
bleed if it has not been incorporated in your files. Critical
type andimages must be at least 1/4” or .25” at the
least from the edge of the card.
- It is strongly suggested that you do not use a thin border around
your postcard. This may cause an uneven frame around your card.
If you desire to have a border, it should be at least 1/4"
thick.
- In the unlikely event that an error has occurred
during the production of a particular job, Pix-l Printing must
be promptly notified of the problem. Pix-l Printing will then
make a determination whether the defect is of such nature as to
qualify for a discount or reprint.
- Pix-l Printing
is not responsible for type, art or images that are cut off if
these guidelines are not followed. If you employ the services
of third party designer, make sure that all file submission specifications
are understood and followed. We want to make every printing experience
a pleasing one, so if you have any questions, call us at 201.553.1200
and we will review your file free of charge.
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| + PROOF
APPROVAL AND CORRECTIONS |
A signed
proof or an email with your approval to print is required on all orders
before printing. No phone changes will be considered final unless
a fax or email is sent right after. A single proof will be sent to
you via email, or mail if specified 1 to 2 hours after receiving your
job. Corrections can be made after approval, if the file has not been
plated. ALL File corrections include resizing,
adding bleeds, color-correcting photos, moving panels to accommodate
folding, and re-arranging graphic elements. If your job is
color critical, please request a color print/match print to be mailed
to you. Proofs include an emailed PDF or JPEG file.
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| + PRODUCTION |
After the
initial order is placed and your files have been successfully either
uploaded, emailed, or mailed, a PIX-L PRINTING rep will review your
files at no charge. PIX-L PRINTING will only check your files for
items that would prevent the job from being printed such as resolution,
color mode, and missing fonts and images. PIX-L PRINTING will not
render any opinions regarding the artistic quality of the job (for
example does the job look good, are the colors used clashing with
each other, is type too big or too small, etc.). If everything is
OK, an online proof will be generated and an email will be sent to
you directing you where to go and view your proof. Once payment information
is received and an order enters production, Pix-l Printing cannot
accept any cancellations. There are also no refunds or returns after
this point.
- Our posted turnaround times begin ONLY after an order has been
fully processed
- Files are checked on a first come first served basis. You will
then receive an e-mail whether there is a problem with your order.
If your files are set up correctly you will receive an e-mail
with a link to your on-line proofs.
- Please note that your monitor's calibration affects
what you see on your screen. The colors on the printed cards may
differ from what you see on your screen. These proofs are meant
only as a rough draft of the final printed card. If this is a
re-print of an old order we strongly suggest you mail one of the
old cards to us so we may try to match colors. We also suggest
that if your job is color critical, you purchase a hard copy color
proof from PIX-L PRINTING. Please keep in mind that while we will
try our best to match your old card or the color proof, PIX-L
PRINTING DOES NOT GUARANTEE COLOR MATCHING.
- Although we rarely miss production schedules, the printing and
pre-press process involves equipment which is subject to malfunctions
and/or equipment failure. We will always do everything in our
power to make sure that any production problems do not delay your
job. However, please note that ALL production and delivery times
ARE NOT CONTRACTUAL and no turnaround time can be guaranteed.
No verbal or written correspondence by anyone at Pix-l Printing
can change that. Please try to plan date sensitive materials timely.
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| +TURNAROUND
TIME AGREEMENT |
Orders placed
after 2pm EST will be considered as a submission received the next
business day. For example, a project received Friday after 2pm will
be considered a Monday submission. Also, if any corrections are made
after it has been submitted, then the turnaround time applies for
that day onward. As per previous example, if the project was started
Monday morning and a correction was submitted Monday afternoon, then
the turnaround is extended an extra day. We extend turnaround times
in order to assure that you are not only satisfied, but also delighted
with the final results. Please give yourself extra time as per your
project deadline.
Printing
Turnarounds for Postcards & Business Cards
1000, 2500, 5000 or greater: 2-4 business days from approval
of proof
Printing Turnarounds for 8.5"x11", 11"x17",
Brochures
Standard Turnaround: 6-8 business days from approval of proof
Printing Turnarounds for Posters
12pt. Card Stock, Standard Turnaround: 2-3 business days from approval
of proof
100lb Gloss Text Paper, Standard Turnaround: 6-8 business days
from approval of proof
Printing
Turnarounds for Memo Pads, Envelopes and Letterheads
Standard Turnaround: 4-5 business days from approval of proof
*Scoring, Folding
and/or Perforation will add 2 business days to production.
*Turnaround
times are for printing ONLY. Shipping transit times are in addition
to the turnaround times posted above.
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| + PAYMENTS |
Every order
placed requires a 50% Deposit before we can work on any file. The
remaining balance will be paid upon pick-up or delivery of any package.
We accept several different methods of payment from money orders,
certified/bank checks, Visa, MasterCard, Amex, and Discover. No
Personal Checks. Once an order has been received and has entered
the production cycle, refunds are not allowed. Purchase orders are
required to be signed or confirmed through email in order for it to
be considered binding. Make money orders or checks payable to Pix-l
Printing Inc.
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| +PRINTING
RE-ORDERS |
Although
Pix-l Printing does archive files for re-orders, please retain a back-up
copy of your file. Pix-l Printing does not guarantee that all submitted
graphic or printing files would be saved in our database.
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| + CANCELLATIONS |
Customer
will be required to pay for all artwork and time completed. If job
was submitted and also approved, then it is considered in production.
There wouldn’t be any cancellation or refunds at this time.
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| + TECHNICAL
ASSISTANCE |
Our technical
staff is qualified to assist you with any questions and concerns regarding
you jobs. From digital file preparation, color adjustments, color
conversion from RGB to CMYK; we will assist you to the best of our
abilities.
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| + DISCLAIMER |
Pix-l Printing
warrants only that the work will conform to the description contained
in the purchase order. Pix-l Printing maximum liability, whether by
negligence, contracts, or otherwise, will not exceed the return of
the amount invoiced for the work in dispute. Under no circumstances
will Pix-l Printing be liable for specific, individual, or consequential
damages. All cards will have “Printed By: Pix-l Printing Inc”
printed on the back of your postcard. You may indicate in your order
form where you want this to appear of if you wish for it not to appear
at all. There is no removal fee for this service. For questions regarding
this issue you may call us at 201.553.1200 Mon-Fri 10am- 7pm EST.
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| + RUSH
ORDERS |
Rush orders
are available, for more information call us at 201.553.1200 Mon-Fri
10am- 7pm EST.
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| + TAXES |
A 7% Sales
tax fee will be charged to all bills, unless a resale certificate
is sent to our office at time of purchase.
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| + SHIPPING |
Carrier Delivery
is available within the NY/NJ Metro Area Monday through Fridays.
Services listed as “guaranteed” are backed by a money-back
guarantee for transportation charges only. UPS guarantees the day
of delivery for every ground package you ship to any commercial address
in the contiguous 48 states. UPS DOES NOT consider
the day a package ships a “TRANSIT DAY”.
Therefore, if a package ships on a Monday, Tuesday is considered the
first “TRANSIT DAY”. Please
keep this in mind when selecting a method of shipment.
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| + OUR
COPYRIGHT |
You are
responsible for the content of your print job and confirm that all
images used were not copyrighted and that you are the owner or you
are authorized to use them. Pix-l Printing does not sensor the content
of any job.
Copyright
laws apply to everyone and Pix-l Printing Inc. will not be held
responsible if any of those laws are broken. If you are using an
image from another location, website and so forth, please be sure
to have that company/organizations permission.
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| + PRIVACY
POLICIES |
No information
we collect from order processing or from inquiries is shared with
any other company or website. Our client’s information is only
used to contact them when necessary in regards to their project. Credit
Card information is only used to bill the clients for services ordered.
Your privacy
and confidentiality is very important to us. Any contact information
will be solely kept by Pix-l Printing for the use of communication
with the client or any promotions that Pix-l Printing is having. |
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Tel:
1.201.553.1200 Fax: 1.201.624.7241 Toll Free: 1-888-Pik-Pixl
(745-7495) |
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© Copyright 2007 Pix-l Graphx,
Inc. All Rights Reserved
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